The health and safety of our guests and employees is our highest priority and we have taken measures to combat the potential impacts on our venues. In addition to continually upholding Epic Venues’ high standards of cleanliness, maintenance and sanitation at our properties, we’ve implemented temporary enhanced cleaning procedures and protocols.
The temporary enhanced cleaning procedures and protocols includes:
● Placing hand sanitizer, Lysol disinfectant spray, and wipes in high traffic areas, such as main entrances, restrooms, and photo booth areas.
● Increasing the frequency of disinfectant procedures, with a focus on:
○ Faucets and toilet flush levers
○ Doorknobs and locks
○ Entrance and exit doors and door handles
○ Event furniture, including chairs
○ Light switches We will continue to work closely with local and national health updates to keep its guests and employees safe.
We are encouraging all attendees and employees to wash their hands frequently, cover a cough or sneeze, clean surfaces, and stay home if feeling symptoms of less than perfect health. In our efforts to ensure a clean and safe venue, by applying the safeguards recommended by the Disease Control and Prevention and the World Health Organization for attendees; we believe it is unnecessary to cancel any event.
For those clients that choose to, please understand the debilitating impact it has on our business and employees. For those that wish to postpone or cancel their event, only 50% of the deposit will apply to the new date, if booked within 6 months.
Rates cannot be guaranteed on new dates, as our rental rate does fluctuate with the season. We will do our best to work with each client.
For those clients that choose to cancel completely, per our contract, we will not be issuing any refunds for deposit.
If we can rebook the event at a later date, we agree to share in your loss and will apply 50% of your deposit toward a future booking. We appreciate your understanding as we are all being affected by the Coronavirus/COVID-19 news. We hope our cleaning protocol offers you the reassurance that we are doing everything wecan to maintain safe venues to host your most important events.
We are committed to the health and safety of our guests and employees and look forward to a safe spring and summer season. Sincerely – Epic Venues Management